Every founder makes and delivers something different. Shipping availability, charges and timing depend on the listing, destination and option selected at checkout.
Shipping options and costs
Physical products may offer shipping or another fulfilment option. Available destinations, methods and any shipping charges are confirmed during checkout. Some destinations or cross border shipments may not be supported.
Digital purchases and booked services do not require parcel shipping. Review the specific listing to understand how those purchases are delivered or provided.
Preparation and delivery estimates
A founder may need time to make, pack or prepare an order before handing it to the carrier. Any preparation and delivery estimates shown in the listing, checkout or order details are estimates, not a promise of delivery by a particular date.
Weather, carrier delays, holidays, address issues and availability can affect timing. If timing is essential, check the listing and contact Lemonade Lab before ordering.
Tracking your order
Open your marketplace orders to review the current order status and available tracking details. A label being created does not necessarily mean the carrier has received the parcel.
Some fulfilment options do not include tracking. If your order has not moved as expected, we can help investigate.
Missing, late or damaged parcels
Use Get order help to report a missing parcel, damaged packaging or an incorrect item. Include your order reference and what happened. We will coordinate the next steps with the shop and, where appropriate, the shipping provider.
If you entered an incorrect delivery address, contact us promptly. An address change may no longer be possible once an order has been dispatched.
This guidance is not a substitute for the terms shown at checkout. Nothing on this page limits your rights under applicable consumer law.