Big ideas. Protected conversations.

Messages identify the shop. We do not include a founder’s surname, personal email, phone number or home address from their account in the customer conversation.

A public shop may show a first name and the story its founder chooses to share. Those public details are separate from private account information.

Lemonade Lab sends the notification and routes your email reply back into the same conversation. You never need the founder’s personal email address.

Use the same email you verified for your account. You can also sign in to Marketplace and open Messages whenever you want to read or reply.

Messages sent through the website and email relay are checked before delivery. LL SAFE looks for harmful content, scams, requests for private details and attempts to move a young founder into a secret conversation.

Safety checks can make mistakes. Keep personal details out of messages and contact Lemonade Lab if something feels wrong. These conversations are not end to end encrypted: safety checks and authorized support need access to help protect participants.

Linked parents and guardians can review their child’s shop conversations and control customer messaging. If messaging is turned off, contact Lemonade Lab for help with your order.

For deliveries, local services or returns, use the order and support tools. Never ask a young founder for their home address, school, private contact details or time alone.