For products
Shipped within 30 days.
If your founder has not shipped your product within 30 days of purchase, we automatically refund the eligible items and their charges.
The Lemonade Lab Satisfaction Guarantee
Shop with confidence.
Great finds. Real peace of mind. Your purchase comes with our 30 day promise, and Lemonade Lab is here when you need help.
Get help with an orderProducts not shipped. Services not satisfactorily provided. We put it right.
30
days from purchaseOur automatic refund promise
For services
A service you’re happy with.
An incomplete service or an unresolved service complaint qualifies for an automatic refund at 30 days. Record a problem before your deadline.
A clear path from purchase to peace of mind
Know what happens next.
- When you buy
Your protection starts.
Keep your order reference. Your order protection shows the deadline for your purchase.
- Before day 30
Tell us if something’s wrong.
Record a service problem in your order before the deadline. You can contact us for help at any time.
- At the deadline
We check and act.
Eligible unfulfilled purchases and unresolved service complaints enter the automatic refund process.
A completed service with no unresolved complaint satisfies the guarantee. Your bank or payment provider may need additional time to show a refund.
One place for every question
Come straight to us.
One place for returns, questions and things that need putting right.
Tell us what happened.
Contact Lemonade Lab with your order reference and a short description. If a service falls short, tell us what needs putting right.
We handle the next steps.
We coordinate with the founder and manage your request. For a return, contact us before sending anything back so we can give you the right instructions.
We see it through.
We explain the resolution and any refund or return steps. Questions about the outcome come to Lemonade Lab too.
Verified by Lemonade Lab
Look for trust that’s earned.
These are earned milestones, verified by Lemonade Lab. Look for them on a founder’s shop.
Verified Seller
At least five paid website or marketplace orders fulfilled across the founder’s shops.
Top Reviewed Seller
At least five customer reviews rated 5 stars across the founder’s shops.
A few helpful details.
How do I report a service problem?
Open the service order, choose 30 day order protection and describe what went wrong before the deadline. The report stays open until you withdraw it or Lemonade Lab records a resolution. The founder marking a service complete does not close your report.
Do I need to contact the founder first?
No. Lemonade Lab handles all returns and requests for assistance. You can come directly to us with an order, delivery, product or service question.
What if my product ships but there is still a problem?
The automatic 30 day product deadline is based on shipment. If a shipped item does not arrive, arrives damaged or differs from its listing, contact Lemonade Lab. We handle the request and work through the resolution with you.
What about a return, digital purchase or pickup?
Come straight to Lemonade Lab. We handle return requests, problems accessing digital purchases and questions about collecting an order. Contact us before posting a return so we can confirm the next steps.
Where does my refund go?
Refunds go back to the original payment method. Your payment provider or bank may take additional time to show the refund after it is issued.
What if I bought from more than one founder?
Each founder’s order is handled separately. A refund covers the eligible items and their original charges, so it does not cancel purchases another founder has fulfilled. Older mixed orders may need a review to establish the correct amount. Lemonade Lab handles that review.
This guarantee does not limit any rights you have under applicable consumer law.